1. Introduction
This Shipping Policy explains how Synotech delivers services, digital deliverables, documents, and any physical items that may be supplied as part of a project.
Synotech is primarily a software development, cloud, DevOps, cybersecurity, AI, consulting, product engineering, and technology services company. Most of our services and deliverables are delivered electronically, not by physical shipping.
This policy applies unless a signed agreement, statement of work, proposal, quotation, invoice, or project document states a different delivery process.
2. Digital Delivery
Most Synotech deliverables are delivered digitally through one or more of the following methods:
- Email.
- Secure file transfer.
- Client-approved cloud storage.
- Code repositories.
- Project management tools.
- Design collaboration tools.
- Documentation portals.
- Support portals.
- Deployment pipelines.
- Cloud environments.
- Client infrastructure.
- Demo environments.
- Production environments.
Digital deliverables may include source code, compiled applications, scripts, documentation, reports, architecture diagrams, designs, wireframes, prototypes, cloud configurations, deployment packages, support notes, security reports, and project records.
3. Delivery of Services
Professional services are delivered through meetings, workshops, consulting sessions, development work, project management, testing, deployment, documentation, support, maintenance, and related activities.
Delivery may occur remotely, on-site, or through a hybrid approach, depending on the project agreement and operational requirements.
4. Delivery Timelines
Delivery timelines are set out in the relevant proposal, statement of work, support agreement, project plan, or written communication.
Unless expressly agreed in a signed agreement, delivery dates are estimates and depend on:
- Client approvals.
- Access to systems, environments, APIs, and stakeholders.
- Availability of required data, content, credentials, and documentation.
- Third-party service availability.
- Scope stability.
- Payment status.
- Testing outcomes.
- Security, compliance, or regulatory requirements.
- Change requests and project dependencies.
Synotech is not responsible for delivery delays caused by late client input, unavailable stakeholders, incomplete information, third-party downtime, payment delays, regulatory restrictions, force majeure events, or changes in scope.
5. Physical Shipping
Synotech does not operate a public online store for physical goods. Physical shipping is generally not part of our standard website services.
Physical items may be supplied only where expressly agreed in writing. These may include project hardware, devices, printed documents, storage media, branded materials, event materials, or other items connected to a specific engagement.
Where physical shipping is agreed, the details will be confirmed in writing, including the item, delivery location, delivery method, estimated delivery timeframe, charges, taxes, customs responsibilities, insurance, and acceptance process.
6. Delivery Regions
Synotech operates in Zimbabwe, Botswana, and South Africa. We may also support clients in other regions through remote delivery where legally and operationally practical.
Physical delivery, where agreed, may be limited to locations that can be served by reliable courier, postal, or logistics providers.
7. Shipping Costs
For physical items, shipping costs are charged as stated in the applicable quote, invoice, or agreement.
Unless otherwise agreed in writing, the client is responsible for:
- Courier fees.
- Postal fees.
- Insurance costs.
- Customs duties.
- Import taxes.
- Export fees.
- Storage charges.
- Failed delivery charges.
- Re-delivery charges.
- Address correction fees.
- Special handling costs.
8. Delivery Address
The client is responsible for providing a complete and accurate delivery address, contact person, telephone number, email address, and delivery instructions.
Synotech is not responsible for loss, delay, failed delivery, additional costs, or misdelivery caused by incorrect, incomplete, outdated, or inaccessible delivery information supplied by the client.
9. Risk and Title for Physical Items
Unless a signed agreement states otherwise:
- Risk in physical items passes to the client when the item is handed to the courier, logistics provider, postal operator, or client representative.
- Title to physical items passes only after Synotech has received full payment for the item and all related charges.
- Synotech may retain ownership of unpaid physical items and may withhold delivery until payment is received.
10. Inspection of Physical Items
The client must inspect physical items on delivery and notify Synotech of visible damage, missing items, or delivery issues as soon as reasonably possible.
A delivery issue report should include:
- Delivery date.
- Recipient name.
- Item description.
- Photos of damaged packaging or damaged items.
- Courier tracking number where available.
- Description of the issue.
Failure to report delivery issues promptly may limit our ability to investigate with the courier or supplier.
11. Lost, Delayed, or Damaged Physical Shipments
If a physical shipment is lost, delayed, or damaged, Synotech will take reasonable steps to assist with the courier, postal operator, supplier, or insurer, where applicable.
Our responsibility depends on the agreed delivery terms, insurance, payment status, and applicable law.
Synotech is not responsible for delays or damage caused by customs, border controls, courier disruptions, incorrect addresses, failed delivery attempts, recipient unavailability, weather, strikes, civil unrest, force majeure events, or third-party logistics failures.
12. Customs, Import, and Export
Where physical items are delivered across borders, the client is responsible for ensuring that the items may lawfully be imported, exported, received, installed, and used in the destination country.
The client is responsible for customs declarations, duties, taxes, permits, licences, restrictions, and any compliance requirements unless Synotech expressly agrees otherwise in writing.
13. Returns of Physical Items
Returns of physical items are governed by the applicable agreement, our Refund Policy, supplier terms, warranty terms, and applicable consumer protection law.
Custom-ordered, configured, installed, used, damaged, opened, licensed, or security-sensitive items may not be returnable unless defective or unless the law requires a return right.
14. Delivery of Access Credentials
Where delivery involves access credentials, repository access, cloud access, deployment access, or administrative accounts, Synotech may deliver access through a secure channel.
Clients must protect credentials, rotate passwords where appropriate, implement multi-factor authentication, and remove access for former users.
15. Contact
For delivery or shipping questions, contact:
Synotech
Website: www.synotech.dev
Email: [email protected]